The aim of Process Management is finding weak points within the already functioning system and improving processes with the goal to meet customer requirements profitably by reorganizing and restructuring human resources and company departments and branches.
Organization that is applying Process Management expects changes that are radical especially as far as efficiency is concerned.
Nowadays a few per cent increase in sales or lowering costs by less than 10 % is not sufficient. The objective is to reach at least a two digit result, improving it by 30, 50, 70, or even 100 %.
According to experts application of Process Management is a modern approach characteristic of global economy, enabling reaching great results in a short period of time.
The characteristic feature of this approach is identifying key competence and processes for realization of actual needs of the customer.